{"id":"CVE-2026-103984","published":"2026-11-06T17:17:10.710","lastModified":"2026-11-06T18:17:38.747","description":"FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, when limit_user_customer_visibility is enabled, the load_customer_info AJAX action performs a global lookup using an attacker-controlled customer email and checks only whether the agent can access a separately supplied mailbox. A non-admin agent can name an accessible mailbox and retrieve an unrelated customer's rendered profile without invoking CustomerPolicy::view(). The response can expose names, email addresses, phone numbers, company and job information, postal addresses, social profiles, websites, and confidential internal agent notes. This issue is fixed in version 1.8.231.","cvssScore":6.5,"cvssSeverity":"MEDIUM","cvssVector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","cwes":["CWE-862"],"vendors":[],"products":[],"references":[{"url":"https://github.com/freescout-help-desk/freescout/commit/f0f8fd56253f1d7f42569ad30fb96375a473817a","tags":[]},{"url":"https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231","tags":[]},{"url":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4","tags":[]},{"url":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4","tags":[]}],"exploitRefs":[{"url":"https://github.com/freescout-help-desk/freescout/commit/f0f8fd56253f1d7f42569ad30fb96375a473817a","tags":[]},{"url":"https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231","tags":[]},{"url":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4","tags":[]},{"url":"https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4","tags":[]}],"hasPoc":true,"ai":null}